5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that almost all security guard businesses are capable of providing the support that property managers want, but too often do not because of a lack of ongoing quality management procedures.
Security guard businesses are unlike any seller that a home supervisor usually hires. If you employ a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. But when you employ a security guard company, how often can you see whether the protector company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it is crucial to implement a method of verification and quality management to make sure that problems connected with the lack of doing these tasks don’t start to occur.
In this article we will talk five (5) simple steps to enhancing your security guard service and achieving what you imagine as your perfect office security guard.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they can start working as security guards. If your state is one of these states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security company and inquire does it seem adequate.
Additionally, is the security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. If not, why?
Another superb way to display whether the protector is a good match for your house is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial conversation will tell you a good deal on what to expect from that shield and it provides you a chance to request another shield if you think that it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very thorough orientation that introduces every shield to the company itself, in many circumstances the shield’s orientation to his delegated land is not quite as complete. We predict the orientation for the delegated land”Website Specific Training”. Learn What your site specific training resembles:
• Can it occur at your property?
• Who does the training?
• How long is each new officer educated?
• How long can the security company double lender?
Determine the response to every one of these questions and be certain that they fit with what you believe is sufficient. You should even think about sitting in on your security guard business’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to work at your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard support. When security businesses provide poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their duties. If the guards aren’t being supervised, they start to feel that their work is not important and they start to find themselves as less of a region of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how can your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the two methods of remote supervision that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are on your property. These monitoring systems allow the security guard company to track the log and time the action of these guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports which enable the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the security guard company provides a way of making certain that each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out just what is happening with your security while you aren’t there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure that the consultant is not actually a security guard company. If so, your audit is guaranteed to turn up problems with your current security guard company.